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AIMS Public Health

2019, Volume 6, Issue 3: 268-275. doi: 10.3934/publichealth.2019.3.268
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The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018

  • Department of Health Science and Social Work, Western Illinois University, 1, University Circle, Macomb, Illinois, USA
  • Received: 13 February 2019 Accepted: 31 July 2019 Published: 20 August 2019

  • There is a paradigm-shift in the workplace from a production mentality to a service-oriented mentality. As a result, there is a greater need on employees to expend emotional labor in dealing with the challenges of meeting the demands of a service-oriented economy. This present study discussed the impact that expending emotional labor has on the health of employees in the workplace. Literature was retrieved from MEDLINE/PubMed, Excerpta Medica/EMBASE, Scopus and Thomson Reuters’ Web of Science databases. Studies were selected if they were published between 2013 and 2018, written in English and had the terms “emotional labor” or “emotional labour” in their titles. An overview of the different effects of emotional labor on the health of employees in different sectors of the economy revealed effects ranging from burnout and fatigue to dysmenorrhea, disruptions in sleep patterns and suicidal tendencies. The effects of emotional labor on the health of members of the population who belong to the working class can be attributed to reciprocal determinism where environmental influences in the form of clients, supervisors, or organizational culture put employees in a position where they had to develop the habit of engaging emotional labor to cope with environmental stresses.

    Citation: Norah Aung, Promise Tewogbola. The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018[J]. AIMS Public Health, 2019, 6(3): 268-275. doi: 10.3934/publichealth.2019.3.268

    Related Papers:

  • There is a paradigm-shift in the workplace from a production mentality to a service-oriented mentality. As a result, there is a greater need on employees to expend emotional labor in dealing with the challenges of meeting the demands of a service-oriented economy. This present study discussed the impact that expending emotional labor has on the health of employees in the workplace. Literature was retrieved from MEDLINE/PubMed, Excerpta Medica/EMBASE, Scopus and Thomson Reuters’ Web of Science databases. Studies were selected if they were published between 2013 and 2018, written in English and had the terms “emotional labor” or “emotional labour” in their titles. An overview of the different effects of emotional labor on the health of employees in different sectors of the economy revealed effects ranging from burnout and fatigue to dysmenorrhea, disruptions in sleep patterns and suicidal tendencies. The effects of emotional labor on the health of members of the population who belong to the working class can be attributed to reciprocal determinism where environmental influences in the form of clients, supervisors, or organizational culture put employees in a position where they had to develop the habit of engaging emotional labor to cope with environmental stresses.


    加载中

    Acknowledgments


    The authors would like to thank Dr. Maureen Bezold for introducing us to the concept of emotional labor.

    Conflicts of interest


    All authors declare no conflicts of interest in this paper.

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