In order to address the problem of information overload, numerous solutions have been proposed, among which recommender systems stand out as one of the most effective. By reviewing and organizing existing literature both domestically and internationally, this paper evaluated personalized recommendations on the Internet across six dimensions: information layout, recommendation way, recommendation strength, recommendation precision, recommendation timeliness, and recommendation interactivity. Simultaneously, it considered the customer's mind-flow experience and perceived trust as mediating variables, and consumer purchasing intention as the dependent variable of the study. Furthermore, based on relevant theories, this paper constructed a corresponding research model to explore how personalized recommendations influence customers' intention to purchase by affecting their mind-flow experience and perceived trust through this model.
Citation: Xin Yun, Myung Hwan Chun. The impact of personalized recommendation on purchase intention under the background of big data[J]. Big Data and Information Analytics, 2024, 8: 80-108. doi: 10.3934/bdia.2024005
In order to address the problem of information overload, numerous solutions have been proposed, among which recommender systems stand out as one of the most effective. By reviewing and organizing existing literature both domestically and internationally, this paper evaluated personalized recommendations on the Internet across six dimensions: information layout, recommendation way, recommendation strength, recommendation precision, recommendation timeliness, and recommendation interactivity. Simultaneously, it considered the customer's mind-flow experience and perceived trust as mediating variables, and consumer purchasing intention as the dependent variable of the study. Furthermore, based on relevant theories, this paper constructed a corresponding research model to explore how personalized recommendations influence customers' intention to purchase by affecting their mind-flow experience and perceived trust through this model.
| [1] |
Acton T, Dabrowski M, (2013) The performance of recommender systems in online shopping: A user-centric study. Expert Syst Appl 40: 5551–5562. https://doi.org/10.1016/j.eswa.2013.04.022 doi: 10.1016/j.eswa.2013.04.022
|
| [2] |
Resnick P, Varian HR, (1997) Recommender systems. Commun ACM 40: 56–58. https://doi.org/10.1145/245108.245121 doi: 10.1145/245108.245121
|
| [3] |
Seddon PB, (1997) A respecification and extension of the DeLone and McLean model of IS success. Inf Syst Res 8: 240–253. https://doi.org/10.1287/isre.8.3.240 doi: 10.1287/isre.8.3.240
|
| [4] |
Xiao B, Benbasat I, (2007) E-commerce product recommendation agents: Use, characteristics, and impact. MIS Q 31: 137–209. https://doi.org/10.2307/25148784 doi: 10.2307/25148784
|
| [5] |
Petter S, DeLone W, McLean E, (2008) Measuring information systems success: Models, dimensions, measures, and interrelationships. Eur J Inf Syst 17: 236–263. https://doi.org/10.1057/ejis.2008.15 doi: 10.1057/ejis.2008.15
|
| [6] |
Chen ML, Cai RM, (2009) The impact of e-commerce product recommendation agent on consumer decision making. J Zhejiang Univ 39: 138–148. https://doi.org/10.3785/j.issn.1008-942X.2009.02.131 doi: 10.3785/j.issn.1008-942X.2009.02.131
|
| [7] |
Nanou T, Lekakos, SG, Fouska K, (2010) The effects of recommendations' presentation on persuasion and satisfaction in a movie recommender system. Multimedia Syst 16: 219–230. https://doi.org/10.1007/s00530-010-0190-0 doi: 10.1007/s00530-010-0190-0
|
| [8] |
Li T, Unger T, (2012) Willing to pay for quality personalization trade-off between quality and privacy. Eur J Inf Syst 21: 621–642. https://doi.org/10.1057/ejis.2012.13 doi: 10.1057/ejis.2012.13
|
| [9] |
Bobadilla J, Ortega F, Hernando A, Gutiérrez A, (2013) Recommender systems survey. Knowl. Based Syst 46: 109–132. https://doi.org/10.1016/j.knosys.2013.03.012 doi: 10.1016/j.knosys.2013.03.012
|
| [10] |
Yang YW, Wang Y, Sun GH, (2016) Research on the marketing effect of recommender system on consumers—An technology acceptance model perspective. China Bus Mark 30: 98–107. https://doi.org/10.3969/j.issn.1007-8266.2016.02.013 doi: 10.3969/j.issn.1007-8266.2016.02.013
|
| [11] |
Yang YW, Wang Y, Sun GH, (2016). Research on recommendation systems from the consumer perspective. Enterp Econ 2016: 79–85. https://doi.org/10.13529/j.cnki.enterprise.economy.2016.09.013 doi: 10.13529/j.cnki.enterprise.economy.2016.09.013
|
| [12] |
Kaminskas M, Bridge D, (2016) Diversity, serendipity, novelty, and coverage: A survey and empirical analysis of beyond-accuracy objectives in recommender systems. ACM Trans Interact Intell Syst 7: 1–42. https://doi.org/10.1145/2926720 doi: 10.1145/2926720
|
| [13] |
Hong L, Ren Q, Liang S, (2016) A comparative study of information service quality of recommendation systems on domestic e-commerce websites: A case study of Taobao, JD, and Amazon. Library Inf Serv 60: 97–110. https://doi.org/10.13266/j.issn.0252-3116.2016.23.013 doi: 10.13266/j.issn.0252-3116.2016.23.013
|
| [14] |
Xu L, Zhu J, (2018) Analysis of the impact of personalized recommendations in mobile e-commerce on consumers' purchase intentions. J Commercial Econ 2018: 54–67. https://doi.org/10.3969/j.issn.1002-5863.2018.06.017 doi: 10.3969/j.issn.1002-5863.2018.06.017
|
| [15] | Wang H, (2018) Research on the influence of personalized recommendation systems on consumers' purchase intention. E Bus J 2018: 45–56. |
| [16] | Chen L, Yang Y, Wang N, Yang K, Yuan Q, (2019) How serendipity improves user satisfaction with recommendations? A large-scale user evaluation, In: The World Wide Web Conference, 240–250. https://doi.org/10.1145/3308558.3313469 |
| [17] | Cui S, Research on the Influence of Personalized Recommendation Platform Characteristics on Consumers' Acceptance Willingness, Master's thesis, Capital University of Economics and Business, 2021. |
| [18] | Zou Y, Research on the Formation Mechanism of Non-Continuous Usage Intention of Recommendation Systems, Master's thesis, North China University of Technology, 2022. |
| [19] |
Li YY, Wang WJ, (2021) Research on the influence of perceived value of online furniture shopping customers on IWOM propagation with mind-flow experience as a mediating variable. Bus Econ 2021: 66–70. https://doi.org/10.3969/j.issn.1009-6043.2021.01.023 doi: 10.3969/j.issn.1009-6043.2021.01.023
|
| [20] |
Li X, Wang MY, Liang TP, (2014) A multi-theoretical kernel-based approach to social network-based recommendation. Decis Support Syst 65: 95–104. https://doi.org/10.1016/j.dss.2014.05.006 doi: 10.1016/j.dss.2014.05.006
|
| [21] |
Ouyang J, Zhu WP, (2016) A study on the impact of recommendation system and customer loyalty in e-commerce websites. Mod Bus, 2016: 46–48. https://doi.org/10.3969/j.issn.1673-5889.2016.09.024 doi: 10.3969/j.issn.1673-5889.2016.09.024
|
| [22] |
Zhang X, Ma L, (2017) The effects of offline recommendation on Chinese consumers' online purchase intentions: Based on tie strength theory. J Dalian Univ Technol 38: 15–20. https://doi.org/10.19525/j.issn1008-407x.2017.02.003 doi: 10.19525/j.issn1008-407x.2017.02.003
|
| [23] | Dai HZ, The Integrative Impact of Online Recommendations and Reviews on the Consumption Experience of Digital Content Products and Empirical Sstudy, Ph.D thesis, Zhejiang University, 2014. |
| [24] | Wang J, Zhang Y, (2013) Opportunity model for e-commerce recommendation: Right product; right time. In: Proceedings of the 36th International ACM SIGIR Conference on Research and Development in Information Retrieval, 303–312. https://doi.org/10.1145/2484028.2484067 |
| [25] |
Wu L, Chuang CH, Hsu CH, (2014) Information sharing and collaborative behaviors in enabling supply chain performance: A social exchange perspective. Int J Prod Econ 148: 122–132. https://doi.org/10.1016/j.ijpe.2013.09.016 doi: 10.1016/j.ijpe.2013.09.016
|
| [26] |
Gebeyehu JN, Japee GP, (2023) The effect of bonding, responsiveness and communication on customer retention: The mediating role of customer satisfaction. J Relat Mark 22: 115–131. https://doi.org/10.1080/15332667.2023.2191111 doi: 10.1080/15332667.2023.2191111
|
| [27] |
Priyadarshini C, Sreejesh S, Anusree M, (2017) Effect of information quality of employment website on attitude toward the website: A moderated mediation study. Int J Manpower 38: 729–745. https://doi.org/10.1108/IJM-12-2015-0235 doi: 10.1108/IJM-12-2015-0235
|
| [28] |
Jung AR, (2017) The influence of perceived ad relevance on social media advertising: An empirical examination of a mediating role of privacy concern. Comput Human Behav 70: 303–309. https://doi.org/10.1016/j.chb.2017.01.008 doi: 10.1016/j.chb.2017.01.008
|
| [29] |
Chau PYK, Ho SY, Ho KKW, Yao Y, (2013) Examining the effects of malfunctioning personalized services on online users' distrust and behaviors. Decis Support Syst 56: 180–191. https://doi.org/10.1016/j.dss.2013.05.023 doi: 10.1016/j.dss.2013.05.023
|
| [30] |
Cao CJ, (2010) On the B2C mode of precision marketing. J Harbin Univ Commer 2010: 33–36. https://doi.org/10.3969/j.issn.1671-7112.2010.03.007 doi: 10.3969/j.issn.1671-7112.2010.03.007
|
| [31] |
Wang QF, (2016) Research on online feature extraction in recommender systems. Comput Program Skills Maint 2016: 16–40. https://doi.org/10.3969/j.issn.1006-4052.2016.13.008 doi: 10.3969/j.issn.1006-4052.2016.13.008
|
| [32] |
Zhou F, (2013) Empirical study on e-commerce platform of real estate based on consumer's online transaction intention. J Changsha Univ 27: 38–40. https://doi.org/10.3969/j.issn.1008-4681.2013.01.014 doi: 10.3969/j.issn.1008-4681.2013.01.014
|
| [33] | Li M, (2019) Design and application of text arrangement in information visualization design. J Jilin Univ Arts 4: 96–99. |
| [34] | Fu XY, Research on the Impact of personalized recommendation System on Consumers' purchase intention, Master's thesis, Henan University of Economics and Law, 2016. |
| [35] |
Zhang BS, Zhang QP, Zhao CG, (2021) The influence of webcast characteristics on consumers' purchase intention under e-commerce live broadcasting mode—the mediating role of consumer perception. China Bus Mark 35: 52–61. https://doi.org/10.14089/j.cnki.cn11-3664/f.2021.06.005 doi: 10.14089/j.cnki.cn11-3664/f.2021.06.005
|
| [36] | Zhu L, Research on the Influence of Online Shopping Platform Personalized Recommendation on Consumers' Purchase Intention, Master's thesis, Harbin Institute of Technology, 2020. |
| [37] |
Yang YW, Wang Y, Sun GH, (2016) The marketing effects of online recommendation systems on consumers: A perspective from the technology acceptance model. Chin J Circ Econ 30: 98–107. https://doi.org/10.3969/j.issn.1007-8266.2016.02.013 doi: 10.3969/j.issn.1007-8266.2016.02.013
|
| [38] | Zeng L, Research on the Influence of Personalized Product Information Recommendation on Consumers' Willingness to Purchase, Master's thesis, Central China Normal University, 2018 |
| [39] |
Hausman AV, Siekpe JS, (2009) The effect of web interface features on consumer online purchase intentions. J Business Res 62: 5–13. https://doi.org/10.1016/j.jbusres.2008.01.018 doi: 10.1016/j.jbusres.2008.01.018
|
| [40] |
Xia H, Pan X, Zhou Y, Zhang ZJ, (2020) Creating the best first impression: Designing online product photos to increase sales. Decis Support Syst 131: 113235. https://doi.org/10.1016/j.dss.2019.113235 doi: 10.1016/j.dss.2019.113235
|
| [41] |
Du QY, Xiang D, (2019) A study on the intrinsic mechanism of trust propensity, perceived risk and purchase intention—An empirical analysis based on cross-border import retail e-commerce platforms. Mark Forum 5: 12–22. https://doi.org/10.3969/j.issn.1672-8777.2019.05.005 doi: 10.3969/j.issn.1672-8777.2019.05.005
|
| [42] | Zhang Y, Chen CX, Gu W, Liu XG, (2018) Impact of recommender systems on unplanned purchase behaviours in e-commerce. In: 2018 5th International Conference on Industrial Engineering and Applications (ICIEA): 21–30. https://doi.org/10.1109/IEA.2018.8387066 |
| [43] |
Resnick P, Varian HR, (1997) Recommender systems. Commun ACM 40: 56–58. https://doi.org/10.1145/245108.245121 doi: 10.1145/245108.245121
|
| [44] |
Jiang S, Zhao HX, Meng L, (2014) Research on online interaction and consumers' impulsive buying behavior in B2C online shopping. Inquiry Econ Issues, 2014: 64–73. https://doi.org/10.3969/j.issn.1006-2912.2014.05.011 doi: 10.3969/j.issn.1006-2912.2014.05.011
|
| [45] | Liu JX, Li DJ, Li RY, (2020) The influence of out-of-stock of new products on consumers' willingness to pay price premium: Based on the mediating effect of psychological ownership and relative deprivation. Manage Rev 2022: 184–196. |
| [46] | Liu ZP, Research on the Influence of personalized recommendation on College Students' Online Shopping Behavior, Master's thesis, Central South University of Forestry and Technology, 2016. |
| [47] | Li HX, A Study on the Influencing Factors of E-commerce Live Streaming on Consumers' Purchase Intention of Beauty Products, Master's thesis, Shanxi University of Finance and Economics, 2023. |
| [48] |
Zhao CL, Wang X, Ma CX, (2018) Impact of perceived interactivity on the online learners' continuance intention: Based on S-O-R perspective. Mod Distance Educ 2018: 12–20. https://doi.org/10.3969/j.issn.1001-8700.2018.03.002 doi: 10.3969/j.issn.1001-8700.2018.03.002
|
| [49] | Ghani JA, Deshpande P, (1994) Task characteristics and the experience of optimal flow in human—Computer interaction. J Psychol 128: 381–391. |
| [50] | Yang Q, Zhang K, Wang XM, Meng L, (2019) Research on the influence of "internet celebrity" information source characteristics on consumers' purchase intention: A moderated mediation model. Manage Adm 2018: 65–68. |
| [51] |
Zhao CL, Wang X, Ma CX, (2018) Impact of perceived interactivity on the online learners' continuance intention: Based on S-O-R perspective. Mod Distance Educ 2018: 12–20. https://doi.org/10.3969/j.issn.1001-8700.2018.03.002 doi: 10.3969/j.issn.1001-8700.2018.03.002
|